Inbox
Manage all your audience conversations in one place.
The Inbox lets you view and respond to comments, mentions, and direct messages from your connected social platforms — ensuring you never miss an interaction.
Core Features
Unified Message View
The Inbox automatically gathers conversations from your linked social accounts.
You can browse all channels under the All Channels list on the left and filter messages by type, time, or status using the top bar.
Real-Time Interaction
View new comments, mentions, and DMs as they come in.
Reply instantly without leaving the dashboard.
Each message card displays sender details, platform icon, timestamp, and quick-action buttons (Reply, Mark, Star, etc.).
Smart Filtering & Search
Use the filters at the top to sort messages by platform, message type, status, or time.
The Fuzzy Search feature helps you quickly locate specific conversations or keywords.
Retention Rules
X (formerly Twitter)
Comments & Replies: retained for 7 days, then require manual updates.
Direct Messages (DMs): retained for 30 days, updated daily.
These limits ensure that the most relevant engagement data remains synced and accurate.
Other supported platforms maintain message access according to their respective API policies.
Pro Tip
Check your Inbox frequently to manage customer feedback, influencer mentions, and campaign engagement in one view.
Pair it with Calendar and Omni Post to track how audience interactions align with your publishing schedule.